Case Templates

Case templates allow you to set up reusable templates for the case description. This is useful if you have a standardised reporting format and want to make it easy for users to capture the right level of detail.

Creating a case template

1. Create a new case, or open an existing case.
2. Modify the description to match your desired template.
3. Click Templates  and then Add Template .
4. Enter a name for the template and save.

Removing a case template

1. Select the case description field.
2. Click the Templates  button.
3. Click the rubbish bin icon to delete the template.