Case Types

Default Case Types

By default, Onsite provides 7 generic case types. These are:

• Repair And Maintenance
• Incident
• Defects
• Task
• Upgrades
• Cleaning
• Gardening

How to Setup Custom Case Types

You can modify case types in the site settings to better match your building’s specific needs. To add a custom case type:

1. Navigate to Settings   / Configuration   / Cases  
2. Add a new case type to the Case Types input
3. Click “Save” to update the case types

Some examples of custom case types that buildings commonly add include:

• Security Issues
• Noise Complaints
• Common Area Bookings
• Committee Requests
• By-Law Breaches

You can edit or delete custom case types at any time by returning to the case type settings page.