Broadcasts Guide

Selecting Recipients

Onsite provides two fields to select recipients for a broadcast when creating a draft.

Audience - Select residents by type. eg. Select all Owner Occupiers & Tenants.
Groups - Restrict selection to a specific subset. eg. Restrict to only apartments in Block A.

If you need to send a broadcast to a more specific group of people, you can leave these fields empty. Once you’ve created the draft broadcast, you have the option to Add Recipients, where you can add specific people.

Attachments

You are required to create a draft broadcast to add attachments. Email attachments are limited to 10 mb. Should you wish to attach a larger file, we suggest hosting this file elsewhere and including a link to the file.

Send Broadcast Message

Follow these steps, and make sure each step is completed in order:

Go to your Onsite App.
Navigate to Broadcast; from there, click Add.
1. Under Send From, you can select where you want the message to be sent from.
2. Under Audience, you can select where you want to send the message.
Enter the other information needed, and double-check that the required fields are filled out correctly.
Click Save, and then a message will be sent.

Scheduling Broadcast Message

You can schedule an email broadcast to be sent at a specific time, up to 14 days in advance.

Open the draft broadcast
Click the Schedule button in top right
Select the date and time you want the broadcast to be sent
Click Schedule

The broadcast will be sent at the scheduled time.

You may cancel a scheduled broadcast by clicking the Cancel button that appears after scheduling.

Templates

You can create and insert message templates by using the Templates button in the toolbar of the text editor.

AI Assistant

Onsite includes an AI Assistant to help draft broadcasts. When drafting a broadcast, click the ‘Assistant’ button to open the assistant.

Signature

Your email signature can be added in your account settings.

Onsite will automatically add your email signature to the bottom of the broadcast when this is enabled. If you require a site specific signature, you can set this up as a template.