Troubleshooting Mobile App

The Onsite Building Manager app relies on a few device permissions and an up-to-date install to work correctly. If something isn't loading, a feature appears greyed out, or you're seeing an unexpected error, most issues can be resolved in a couple of minutes by working through the steps below.

Check App Permissions

Most mobile app issues come down to a permission that hasn't been granted. The Onsite app needs the following permissions to function as expected:

• Location – While Using  (for sign-ins and location-based features)
• Contacts – Full Access  (required for contact-related features)
• Photos – Full Access  or Limited Access  (for attaching images to cases, work orders and inspections)
• Camera & Microphone – On  (for taking photos and videos in-app)
• Mobile Data – On  (so the app works off-WiFi)

On iOS

1. Open the Settings app on your iPhone or iPad.
2. Scroll down and tap Onsite .
3. Review each permission listed under Allow Onsite to Access  and update as needed.

On Android

1. Open the Settings app on your device.
2. Tap Apps , then find and tap Onsite .
3. Tap Permissions and ensure all required permissions are allowed.

Update the App

Make sure you're running the latest version of the app. Open the Apple App Store or Google Play Store, search for Onsite , and tap Update  if available.

Sign Out and Back In

A fresh sign-in resolves a lot of session-related issues.

• Open the app and go to your profile.
• Tap Sign Out  .
• Sign back in with your usual credentials.

If you've forgotten your password, see our Forgot Password guide.

Reinstall the App

If the issue persists, uninstall the Onsite app from your device and reinstall it from the App Store or Play Store. You'll be prompted to grant permissions again during first launch — make sure to allow each one.

Still Having Issues?

If the steps above don't resolve the problem, contact us at [email protected] and include:

• A description of what you were doing when the issue occurred
• A screenshot of any error message
• Your device model and OS version (eg. iPhone 14, iOS 18)

Our team will investigate and get back to you as soon as possible.